How DK9 Protects Your Account Data

When you register with DK9, we ask for the basics — your name, phone number, date of birth and the mobile wallet you plan to use for transactions. That's enough to open your account and verify a bKash, Nagad or Rocket deposit against the right profile.

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   Once you're logged in, we also log session data: device type, IP address, browser and the pages you visit inside the lobby, mainly for account security and to spot unusual login attempts. Transaction records — deposit amounts, withdrawal requests, wallet reference numbers — are kept so

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   we can match a payout to the correct bKash, Nagad or Rocket account and answer any dispute you raise. We don't sell this data to outside marketers, and we only pass wallet details to the payment provider itself to confirm a transfer. Cookies on the site

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   handle your login session, remember your language preference and help our support desk see which page you were on when you raised a query. How long we hold each data type, and which regional rules apply to cross-border transfers, depends on your local law and eligible

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   regions — this is not the same everywhere, so treat the specifics here as a starting point rather than a final answer for every account. If you want to know exactly what we hold against your profile, our support channels below can walk you through a

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   formal request.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.